| ● | TeamViewer is one of many tools available that allows ACTi tech support team members access to your computer remotely through an Internet connection from anywhere in the world. |
| ● | Remote access is the commonly used phrase, these remote tools allow ACTi tech support and your computer to meet in "cyberspace" though a secured and encrypted third-party server via the Internet. |
| ● | TeamViewer will also allow you to share your desktop over any kind of connection and over almost any firewall. |