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Warranty

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Warranty Policy | Warranty FAQ

1.Warranty Statement

ACTi Corporation ('ACTi') establishes the following guidelines for Standard Warranty which will ensure deliver best quality with reasonable turnaround time for Repairs, DOA and RMA services.

2.Warranty Coverage

	Standard Warranty	Limited Warranty
Warranty Term	2 Years Warranty	1 Years Warranty	3 Months Warranty
Product Family	- IP Box Camera - IP Bullet Camera - IP Fixed Dome - Video Servers - Video Decoder	- IP Cube Camera - Peripheral In Static Motion: - IP PTZ Camera - IP Speed Dome	In Continuous Motion: - IP PTZ Camera - IP Speed Dome
Exception(s)	Not including Customer Consigned / Specified special-purpose Modules	Not including Customer Consigned / Specified special-purpose Modules	--

3.Warranty Terms & Conditions

3.1

ACTi warrants the original purchaser that the full range of IP Surveillance products enclosed with this limited hardware warranty will be free from defects in workmanship and materials for a pre-defined period from the date of original purchase.

3.2

The original purchaser shall without undue delay, notify ACTi of any defect which appears, failure to which shall mean that the purchaser loses its right to have the defect remedied.

3.3

The original purchaser purchases indirectly through ACTi authorized distributors is required to register company related information in ACTi corporate website www.acti.com for the purpose of direct service supports by ACTi. Failure of compliance will result in limited hardware warranty of 1 year only.

3.4

Sales receipts from the authorized value added distributors/ national or regional distributors with indication of date of original purchase must be presented to obtain warranty services.

3.5

Against a valid claim of DOA or RMA, the original purchaser is entitled to the sole remedy and ACTi’s sole liability shall be limited to, at ACTi’s sole discretion, either repair of the defectives using new or refurbished parts, or replacement of the product.

3.6

The repaired or replacement hardware will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer.

3.7

Extended Warranty service requirements will be separately discussed with responsible ACTi sales representative. The additional charge for extended warranty, in addition to pre-defined 2 year/ 1 year term is as below,

Extended period	Incremental charge for selling price
1 Years	5%
2 Years	13%
3 Years	21%
4 Years	31%
5 Years	41%

3.8

For customized and/ or customer-consigned parts, this will be handled on case-by-case basis, with mutual agreement by ACTi and Customer.

4.Exclusions from Warranty

ACTi assumes no liability as a consequence of following circumstances, under which will be automatically excluded for warranty:
4.1	The products & solutions found to be defective after expiry of the warranty period.
4.2	The product has been subjected to misuse, abuse, or unauthorized repair, whether by accident or other cause. Such conditions will be determined by ACTi in its sole unfettered discretion.
4.3	This warranty is void if the unit is tampered with or altered in any way. If the product is to be used outdoors* or in dusty, humid, or other hostile environments, it must be suitably protected. Camera products specifically, must be protected, whether in use or not, from exposure to direct sunlight or halogen light – which may damage the CCD image sensor. This applies to both indoor and outdoor use of the cameras.
4.4	For camera products supplied without a lens, extreme care should be used when mounting a lens on these products. Damage to the product due to incorrectly mounted lenses will invalidate this limited hardware warranty.
4.5	Certain models of ACTi products are designed specifically for indoor use only. These particular cameras CANNOT be used outdoors as it will damage the CCD. Use of these products outdoors will void this warranty.
4.6	Product updates; reworks, and tests upon the request of customers in the absence of proper warranty coverage from ACTi
4.7	Product is damaged beyond repairs due to uncontrollable factors such as shipping; nature disasters, including but not limited to lighting strike, flooding, earthquake.
4.8	This warranty does not cover ACTi products purchased from unauthorized sources of supply. ACTi will not replace these units regardless of whether or not the product is in or out of warranty.
Failure to comply with any of the aforementioned requirements will invalidate this limited hardware warranty.

5. Repairs under Warranty

5.1	During the warranty period, ACTi will repair or replace all defective products, provided that they are returned at the customer’s expense to ACTi or an authorized ACTi repair facility. ACTi has sole and unfettered discretion to determine whether a particular product will be replaced or repaired.
5.2	ACTi reserves the rights to use replacement parts for third party peripherals or parts that are obsolete or phased-out from original manufacturer.
5.3	ACTi reserves the right to charge a “No Fault Found!” fee for products returned as defective where no fault could be found by ACTi. The “No Fault Found” charge will be calculated as freight charge (if incurred) plus 10% of invoice price for the unit as handling charges.

6. Limitation of Liabilities

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF LAWS UNDER SUCH JURISDICTIONS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS PROVIDED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS WRITTEN WARRANTY, NEITHER ACTi NOR ANY AFFILIATES SHALL BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING, BUT NOT LIMITED TO, DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE OR INABILITY TO USE THE ACTi PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. NOTWITHSTANDING THE FOREGOING, ACTi’ TOTAL LIABILITY FOR ALL CLAIMS UNDER THIS WARRANTY SHALL NOT EXCEED THE PRICE PAID FOR THE PRODUCT. THESE LIMITATIONS ON POTENTIAL LIABILITIES HAVE BEEN AN ESSENTIAL CONDITION IN SETTING THE PRODUCT PRICE.

Applicable Law

The underlying Limited Warranty Policy is governed by and construced under the laws of Republic of China, Taiwan.

This Limited Warranty Policy may be subject to ACTi’s sole discretions for changes at any time without prior notice.

Q1. How do I apply a member for registration?

A1. Just simply register by your official (company) contact detail to validate your membership in ACTi partner pool, then you can enjoy the advance resources and support from ACTi partner zone.

Q2. Could I upload an invoice without price?

A2. Yes. The invoice just need to show the purchase date, your company name and the name of dist. that you buy the products clearly.

Q3. If I can’t find the original invoice, how do you calculate the warranty period?

A3. If you can’t find the original invoice, the warranty period will start from ACTi invoice date.

Q4. I am a non-brand customer, how do you calculate the warranty period?

A4. The warranty period will start from ACTi invoice date for non-brand customers.

Q5. I am a SI, and I buy from your Dist. I do not have full warranty (24-month) from ACTi because your Dist says they stock your products for couple months and you only offer 24 months warranty upon your invoice date to the Dist, so I end up losing warranty period, which is not fair to me.

A5. Following ACTi’s new warranty policy, ACTi provides 2- year warranty based on your invoice day ( dist. invoice day). Just need to make sure you’ve done the on-line warranty registration or your warranty day will be based on ACTi’s invoice day and you won’t enjoy full 2- year warranty.

Q6. Can I buy your products at standard warranty period, and stock them in my warehouse, and later when I sell them, I can buy extended warranty from you upon our customers request.

A6. 1) Not now 2) We are building up a system to take this kind of request in the future.

Q7. Axis offers 3 years warranty, why cannot you offer up to 3 years warranty?

A7. 1) We figure 2-year warranty is enough for most cases, so we have better cost than Axis and our customer enjoy a much better price than Axis. 2) However, if extra warranty period is required, we offer extended warranty program at reasonable cost.

Q8. I am a SI, can I do RMA directly with you, by pass my Dist?

A8. For the complete RMA flow, you will have to create an bank account associated with ACTi for any possible payment involved in the future. Or, if it’s not feasible to do so, we will have your supplier (dist of ACTi) to involved for the RMA flow, see detail as ACTi Guideline.

Q9. 1) I am a Dist, can I do a batch RMA with you, instead of one by one? 2) I am a Dist, can you credit me RMA unit when I ship them back to you. I don't need you to repair and return to me since I already swap a brand new one with my customer from my stocking.

A9. Yes, but follow our Guideline

Q10. I want you to ship me a unit first before I return the defect one to you since the installation site is too far away from me

A10. Yes, advanced replacement. But if the returned products has casing scratched or accessories missed, or no fault found, we will charge 30% restocking fee.

Q11. I do not want to pay the freight shipping this defect unit to you since I just got them and they are Dead on Arrival.

A11. Yes, DOA both ways are paid by ACTi (follow ACTi Guideline)

Q12. When you have 24-month warranty policy, can I enjoy it for the products I already purchased, or still stocking in my warehouse?

A12. ACTi will offer 2-year warranty on Jan. 1st, 2009, and effective date will be Jan. 1st, 2009. You can go to http://www.acti.com to register. You can enjoy the 2 year warranty. The new two year warranty will be eligible for product that are bought in 2009.

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